Performance Measurement

Several research studies have concluded that organizations that have and effectively utilize metrics out perform those that don’t. Effective performance measurement can be used to both predict and improve the performance of most organizations.

Range of Services:

• Capabilities Assessment – We have a best practices data base that we use to evaluate an organization’s performance measurement capabilities. We can then selectively enhance measurement capabilities to enhance organizational performance.
• Performance Metrics Development – We can work with your staff to develop enterprise-wide, process, functional, and individual/team metrics. This process is typically rolled out using a number of cascading scorecards or dashboards.
• Performance Metrics System Alignment – Performance measurement systems work most effectively when they are closely integrated with the strategic planning and management reporting systems. We can quickly identify and correct any performance gaps to ensure optimal performance.
• Metrics Alignment to Human Resource Practices – This can range from ensuring the metrics are tightly aligned to the performance management, recognition, and reward systems to assessing how well the metrics drive the desired cultural characteristics.
• Education – We offer a curriculum of training programs that can assist clients in developing and more effectively utilizing performance metrics.